knowledgy mangement strategies.

strategy:strategy is a systematic and competitive working plan or a procedure of an organization to attain great success in their respective field of interests.a success of a particular organization depends upon how good strategic plan they follow in their respective organization.in today's business world Organizations are facing many internal and external challenges.Many organizations are now looking to knowledge management (KM) to face these challenges effectively. Such initiatives are often started with the development of a knowledge management strategy.The strategy must identify the key needs and issues within the organisation, and will able to provide proper solution for those challenges.there will be different types of knowledge management strategies will be taken into account for different organizations depending upon the need and the flexibility of the organization for example if we a take a call center as a organization their strategy should able to solve problems or find solutions within no time as there main challenge is to attending calls.they should be spontaneous when they dealing with the customers.
A call center with have a number of considerable challenges like customer inquiries and they expect instant answers to their questions, High stress work environment for call center operators,Large and complex body of knowledge to be learned by new staff, Constant pressure to reduce call handling times, Continuous tracking and assessment of efficiency etc.strategies like Efficient processes must be put in place to ensure that the right knowledge is captured, managed, and kept up-to-date.
Knowledge management systems must be established to support these processes. These IT systems are the core of a KM-based call center will help their organization to gain profits and to run in a systematic manner.so for every organization whether it's a small or big they will follow a particular knowledge management strategy for the growth of their organization.if the knowledge is like the machine to the organization,strategy is the fuel which helps to spread or run that knowledge machine within organization for the profitable results.

references.
James,a.2002,'Knowledge management for call centres'retrieved february 16, 2008,from
http://www.accenture.com/Global/Research_and_Insights/Outlook/By_Alphabet/Knowledgevalue.htm